Q: What does the web site migration service involve? Will my website be safe?
A: When your current hosting provider can no longer fulfill the necessities of your web site, or when you face continual downtime, or if you have to wait for hours for the client support staff to respond back to you, it may be a clever idea to swap your hosting provider, i.e. to migrate all the files for your websites as well as your databases from your present provider to your future provider. At Topmark Services, we are aware that this can often be difficult and time–consuming. That is why we’ll accomplish all that for you for free!Our highly capable technical staff members will move your website content from your current web hosting provider to us. Our technicians have a lot of experience migrating web sites and can handle anything – from a traditional WordPress blog or Joomla™ CMS–based website, to an extremely complex, custom–built app.
Q: Web site migration seems like a lot of work. How much time does it take?
A: While we can’t give you a precise time window, because there are many factors, including the size of the web files and databases, the physical location of the present host’s server, the complexity of your website and the current workload of our Website Migration Department, etc., we will try our best to transfer your website within 48 hours, and in certain cases – within 24 hours (when the content is not large).
Q: What data will I be asked to provide to your Website Migration Department?
A: We will require the login information for your old web hosting provider’s Control Panel as well as the site’s name (domain name).
Q: I give you access to delicate info. How can I be sure that you won’t misuse it?
Q: Will my web site be unavailable during the transfer?
A: Your web site will continue to work exactly like it did before with your former hosting provider. As soon as we are through with the transfer, your web site will be configured to work on our hosting platform and we’ll alert you to preview it. If it is working properly, all you will have to do is modify the name server records corresponding to your domain name. Your website will be migrated to us without any downtime.
Q: Will my old hosting provider have to do anything?
A: Nah. Apart from your login details for the Control Panel, we don’t need anything. We’ll never get in touch with your hosting provider. They won’t know anything about the transfer either.
Q: Does it make any difference what platform my current hosting provider is using?
A: We can transfer your web site from any hosting provider or any Linux–driven hosting platform as long as we can gain access to the Control Panel and there’s FTP access available.The only websites that we’re unable to migrate are the ones based on closed–source software applications such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.