Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving quality support prompt is our top priority, so that we support each web hosting plan with a 1–hour ticket answer guarantee. Once you supply a ticket or post a message, our user tech support team will do their best to deliver the most acceptable answer to your problem and to supply you with assistance in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is supplied by a group of certified professionals which are able to answer to your query as quickly as possible. You can easily communicate with the tech support team staff by starting a support ticket from your Control Panel or by submitting us an e–mail message. On business days, you may as well call us on the telephone or use the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has integrated an in depth knowledge base into the Control Panel to assist you to get hold of effective step by step directions at any time. Each area of the Control Panel has its own contextual support area presenting a variety of how–to posts. We have also prepared videos to offer you with a superior idea of precisely how to conduct any presented activity.