Customer Support Channels
A 1–Hour Ticket Response Guarantee
Every single support request you send to us will be responded to within maximum 60 minutes. If your ticket or e–mail needs additional assistance from a system administrator, we’ll without delay forward it and leave a note to inform you that your matter is being examined. If you order our Managed Servers package, all of the server management services included there will be carried out at a time that is suitable for you.
An Excellent Tech Support Service
Should you require help while using our Control Panel or with any of the applications that we’ve preinstalled on the dedicated web hosting server for you, you can reach our client support staff at any time through the ticketing system. Moreover, should you require help administering your dedicated web hosting server, you can make use of our Managed Servers package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup storage space, etcetera.
A User–Friendly Help Area
Each dedicated server is equipped with our charge–free Control Panel, which features a fully detailed knowledgebase and a collection of instructional video tutorials. Whenever you need help working with the Control Panel, just push the Videos or Help buttons in the top right corner.