24/7 Customer Support
Find out more on what ‘customer support’ indicates in the hosting world and about the different support varieties.
The client support that you will receive from your web hosting supplier is really important, no matter if you have pre-sales questions and you are not a client yet, or you've got a technical issue with an existing account. Prompt and correct info regarding a question or a problem will save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from a genuine hosting supplier not from some reseller. When you purchase a hosting account through a company that doesn't own its servers and it cannot access them right away, it is likely that you'll wait for a couple of days in order to have an answer to any kind of question, which means that your sites may stay offline for quite a while. Alternatively, a supplier which provides numerous means of communication and has a technical support staff available at any time can assist you right away and help you minimize or fully avoid any downtime and prospective losses.
24/7 Customer Support in Web Hosting
We acknowledge the importance of getting assistance in a timely manner, so our web hosting
services come with 24/7 tech support and several ways of contact. In case you do not have an account yet, you can call us or come on our live chat and chat with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up ordering a service which you cannot use effectively. In case you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it needs further investigation. In contrast to the vast majority of suppliers on the market, we reply to all the tickets within one hour, so you will not need to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to receive well-timed help, in particular when your website is not running effectively for whatever reason. All our semi-dedicated servers
come with 24/7 customer and technical support, so that if something happens, you'll be able to use several methods to get in touch with us - phone line with multiple local numbers around the globe, live chat, e-mail messages and tickets. The first two methods are for pre-sales, billing and general issues, so if you don't have an account yet, for example, you're able to get more info regarding our services, or we will help you with simpler technical problems. The other two options are for strictly tech problems or anything which is more time-consuming because it's much easier track the conversation between you and our support team. The warranted maximum response time for them is merely an hour, the regular one - 15-20 minutes, so you won't need to wait for an entire day to receive support as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server
from our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local telephone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. If you're a current customer and you want help with a technical issue which requires additional time to investigate or resolve, you can open a support ticket from your billing account or you can send an email message and we will handle the trouble and send you an answer within one hour. The response time is guaranteed 24/7, which includes holidays and weekends, however for the majority of issues it takes a maximum of 30 mins to receive assistance. Our support service covers your VPS and all the pre-installed software it comes with, so if you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
packages that we provide include 24/7 support via various methods of communication and with a one-hour maximum reply time warranty. In case you want to learn more about the plans or you have various billing or general questions, you will be able to phone one of the local numbers we have worldwide or you may use our live chat service and speak to a live representative. For entirely tech problems that require assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an email message, because these channels are more appropriate to track a specific matter. The response time for them rarely surpasses 30 mins, which means that you can forget all about having to wait for a whole day so as to get help. The support service is available for all of the server-related matters, which includes the pre-installed software. When you want support for third-party applications, you may consider acquiring the Managed Services upgrade that we provide for all packages.