What does ?phone support? mean in the realm of web hosting?
In the event that you've ever had a web hosting account in the past or you've dealt with any other online service, you probably know from your own experience that for some things it's better to talk to a live person on the telephone rather than exchange tickets or e-mail messages. If you'd like to learn more about a particular service before you decide to purchase it or in case something small needs to be done, for example, it'll be far easier and quicker to do it live. When you can get hold of representatives by phone, it is very likely that you are working with an actual hosting supplier, not just a reseller. The level of support that you can get over the phone differs between different suppliers - from common matters to experienced technical support. Generally most of the suppliers supply pre-sales assistance and 1st level phone support, while more complicated technical issues are handled via e-mail and tickets.
Phone Support in Web Hosting
Because we have live phone support 14 hours per day, you'll be able to contact us and talk with our customer support representatives to get more information about any of the web hosting
that we provide and make sure that our servers match the system requirements for your websites before buying anything. For your convenience, we have phone numbers on 3 different continents so you're able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already a customer, you will be able to call about general and billing issues, and about some tech ones. In case the situation is strictly technical or it can take more time to analyze, you will have to employ our ticketing system, that will enable both you and our tech support team to track the info given by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always somebody to assist you if you have any queries about the semi-dedicated server
packages that we supply. Whether you wish to find out more about our plans, you have some billing issue or some general issue, you can just give us a call. Although some more complex problems could need a support ticket in order to give some time to our tech support team to analyze, we'll assist you with a range of tech questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the United States, Great Britain and Australia, we have local phone lines in these countries as well. If you are in another country, we have a global number where you will be able to get in touch with us.