If you ever have any questions connected to your web hosting account or you encounter a problem with your websites, you will need to get in touch with the web hosting company’s tech support team. It may not make a difference how soon they’ll respond when you have an enquiry of a general nature, but a problem like a blundered application update, for instance, may result in your site becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the website will be inoperative. In case you offer services or goods online, any downtime will affect your site in a destructive way and you can lose existing or potential customers. Lots of web hosting providers, particularly resellers, handle tickets and emails within 24 hours, but in the electronic epoch that’s much too long, since customers will hardly ever come back to a website that’s not functioning correctly for long spans of time.
One-Hour Response Guarantee in Web Hosting
Our web hosting
feature a 60-minute response time guarantee, which goes to say that irrespective of what inquiry or issue you might have, we’ll always be there to assist you. Actually, it rarely takes more than 30 minutes to get an issue resolved or an inquiry answered, and this is valid for both technical and sales matters. Our client care team reps will be at your disposal 24/7, even on official holidays and weekends, which goes to say that you will always get instant assistance. We realize just how invaluable time can be, so by the time we answer your e-mail or support ticket, we’ll have explored the matter and, in case we haven’t sorted it out, we’ll supply you with more information about what you need to do on your end – if the situation necessitates it. With our support service, you can be certain that there will be someone to lend you a helping hand straight away, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
plan from us, you can take full advantage of our prompt support service. You will obtain a response to any support ticket posted via the hosting Control Panel or email sent to our technical and client support staff in less than one hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes considerably less time to examine and solve a problem. We will give you more info in case the solution involves something that has to be done on your end. If you get in touch with us during weekends or national holidays, the response time will be the same and because of the fact that our support team will be at your service 7 days a week, you will obtain prompt help for any billing, technical or general issue irrespective of what time it is.