A live chat is one of the several ways of communication provided by some hosting companies as part of their support services. Depending on the company, the chat can be used for pre-sales, billing and/or tech support. This method of communication is quicker in comparison to a support ticket and it will make it less likely to misspell or misunderstand a word compared to a phone call with an agent. In addition, when the trouble that you experience needs some time to be reviewed and taken care of, you will be able to do something else at the same time instead of just waiting, as you'd have to do if you call. You can also take advantage of a live chat assistance service absolutely free provided that you have Internet accessibility even when your web hosting provider is based in a different country and they don't have a local phone number that you can call.
Live Chat Support in Web Hosting
In addition to the telephone and ticket support, our company provides live chat support as well. You will be able to contact us every single day, including holidays and weekends, and we can give you more details about the web hosting
that we provide if you are not among our customers yet, or about general and billing questions in case you already have an account. Although for strictly technical issues you will have to open a ticket to the tech support team, since such issues need additional time to be dealt with, you can still contact us on our live chat for some tech details. For instance, we are able to help you set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you time and effort. Even if our telephone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as standard with our services, so if you have any questions concerning our semi-dedicated servers
, you'll be able to contact our customer care team anytime no matter if you have already obtained an account or not. In general, the chat service is for billing, pre-sales and general questions and issues, still we are able to assist you with various technical questions too. We can help you choose the right plan for your sites if you do not have an account yet, we can respond to any kind of billing questions or concerns you have or we can assist you with setting up your new email address on your computer or smartphone - all of this will be done quickly because our live chat service is accessible all day long, every single day. Whenever you want support, you're able to talk with an agent and save considerable time.