A ticketing system is the most popular correspondence medium that web hosting companies offer to their clients. It’s most often part of the billing account and is the very best way to resolve an issue that requires some time to investigate or that needs to be escalated to an administrator. In this way, all responses supplied by either party will be kept in one location in case someone else wants to work on the problem at hand and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which means that you’ll have to log in and out of at least 2 accounts to accomplish a given task or to reach the hosting company’s client care team. In case you wish to manage a couple of domains and each one is hosted in its own account, you will have to use even more accounts at the same time. Besides, it could take a substantial span of time for the provider to answer your tickets.