A ticketing system is the most popular correspondence medium that web hosting companies offer to their clients. It’s most often part of the billing account and is the very best way to resolve an issue that requires some time to investigate or that needs to be escalated to an administrator. In this way, all responses supplied by either party will be kept in one location in case someone else wants to work on the problem at hand and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which means that you’ll have to log in and out of at least 2 accounts to accomplish a given task or to reach the hosting company’s client care team. In case you wish to manage a couple of domains and each one is hosted in its own account, you will have to use even more accounts at the same time. Besides, it could take a substantial span of time for the provider to answer your tickets.
Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our web hosting is not separate from the web hosting account. It’s an indivisible part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to access it at any given time with only a few clicks of the mouse, without logging out of your account. The ticketing system comes with a quick-search box, so you can trace virtually any ticket that you’ve sent in the past, in case you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to resolve a given problem before you actually send a ticket. The response time is no more than one hour, which implies that you can obtain swift assistance at any time and in case our customer service staff suggests that you should do something in your account, you can do it right away without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was developed with the idea that you should be able to manage everything connected to your account from a single location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an inquiry or stumble upon a difficulty, you can touch base with our customer support engineers momentarily without having to use an entirely different admin interface. You can browse through your files or check various settings within your account whilst opening a new ticket or reading the answer to an old one. In case you’ve got an abundance of tickets and you wish to track down a specific one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a response in no more than 60 minutes irrespective of the essence of your question or problem.